Delivery & Returns

We Ship Worldwide


If your order is received before 3PM BST [Monday to Friday], we aim to dispatch on the same day.
Please allow an extra 1 - 5 days for prescription lens orders. This depends on the lens type. Standard lenses can be fitted and dispatched very quickly whilst more specialised lenses are custom items and may have a few days to arrive from lens manufacturer. If your item showed 'pre-order' or '6-10 days' then please add an additional 6-10 days to the expected dispatch date.


United Kingdom Shipping
We offer a range of delivery options at checkout from Next Day Special Delivery before 1PM, DPD Next Day and Royal Mail Tracked.
Service

Royal Mail Tracked 24®

Royal Mail Tracked 48®

DPD Door 2 Door - Next Day

Royal Mail Special Delivery by 1PM®


Estimated Delivery Time

24 Hours

48 Hours

1 Working Day [1 Hour Time Slot]

Guaranteed by 1PM Next Working Day

 
Price

£4.95

£3.95

£5.95

£6.95

Service

 

Royal Mail Tracked 24®

Royal Mail Tracked 48®

Royal Mail Special Delivery by 1PM®

DPD Door 2 Door - Next Day

Estimated Delivery Time

24 Hours


48 Hours


Guaranteed by 1PM Next Working Day

1 Working Day [1 Hour Time Slot]
Price



£4.95


£3.95


£5.95



£6.95

International Shipping
We offer a range of delivery options at checkout, including International Royal Mail Tracked Delivery or Premium FedEx.
Service

AUSTRALIA
DHL Express
DPD / FastWay

CANADA
FedEx Premium
DPD Air

CHINA
DHL
Royal Mail

EUROPE
FedEx Premium
 
HONG KONG
DHL Express
Royal Mail

JAPAN
DHL Express
Royal Mail

NEW ZEALAND
DHL Express
Royal Mail

RUSSIA
DHL Express

UNITED STATES
DHL Express
 
UNITED ARAB EMIRATES
FedEx International Priority
Royal Mail / Aramex
Estimated Delivery Time
 
 
2 to 4 Working Days
5 to 10 Working Days


2 to 5 Working Days
4 to 8 Working Days


3 to 5 Working Days
7 to 14 Working Days


1 to 4 Working Days
 

2 to 4 Working Days
7 to 14 Working Days
 
 
2 to 4 Working Days
7 to 14 Working Days
 

4 to 6 Working Days
7 to 14 Working Days


3 to 6 Working Days

 
1 to 3 Working Days


3 to 5 Working Days
7 to 14 Working Days
Price


$46.00 AUD
$23.00 AUD


$24.00 CAD
$41.00 CAD


¥290.50 CNY

¥227.00 CNY

 


From €15.50



322 HK$

220 HK$

 

¥4562

¥3114



69.50NZ$
30.00NZ$



3300к



$25.90 USD

 


390.00 AED
130.50 AED

Service
 
 

Royal Mail International Tracked [Europe]

FedEx International Priority [Europe]

FedEx International Priority [Australia]

Royal Mail International Tracked [Canada]

FedEx International Priority [Canada]

Royal Mail International Tracked [China]
 
FedEx
International Priority [China]
 
Royal Mail International Tracked [Japan]
 

FedEx International Priority [Japan]
 

DHL Express [United States]
 
 
DPD / Aramex [United Arab Emirates]

FedEx International Priority [United Arab Emirates]
Estimated Delivery Time
 
3 to 4 Working Days
 

Currently Unavailable
 

7 to 14 Working Days
 

7 to 14 Working Days
 
 
 
2 to 4 Working Days
 
 

7 to 14 Working Days
 
 
2 to 4 Working Days
 
 
Currently Unavailable
 
 

3 to 5 Working Days
 
 

1 to 3 Working Days
 
 
7 to 14 Working Days
 

3 to 5 Working Days
Price
 
 

€12.93
 
 

N/A
 
 

$34.61 AUD
 
 

$25.00 CAD
 
 
 
 
$27.49 CAD
 
 
 

 

¥105 CNY

 

 

¥207 CNY

 

N/A

 

 

 

¥4930 JPY

 

 


$15.07 USD

 

 


96.25 AER

 

 

142 AER

If we're unable to automatically offer you a price for delivery, please get in touch and we'll confirm delivery options available to you directly.

Delivery Questions

I missed the 4PM cut off but really need my glasses, what can I do?

 

Please contact us on live chat, email or phone as soon as possible if you have missed the 3PM BST [Monday to Friday] cut off time. Our team will try their best to accommodate you and dispatch on the same day.

However, we cannot change the dispatch time of your 'pre-order' or '6-10 days' order. If this order does arrive earlier than expected, we will contact you via email.

Will I receive a tracking number?


Yes, when we dispatch your order you will receive a tracking number relevant to the shipping method you have chosen.
Please allow a few hours after your email arrives in your inbox before you check the progress online.

Will I be charged customs?


All orders are shipped from our offices in Scotland. if you are based in the United Kingdom you should not be faced with any customs charges.

If you are out with the United Kingdom then you are responsible for any import duty/tax/custom charges that may be applied to an import. This is may be in addition to shipping charges. Please check local charges before placing an order. We are unable to refund extra charges that you may incur.

Does my delivery require a signature?


Yes. Everything that we send will require a signature upon delivery.
Please bare this in mind when ordering your eyewear.

The delivery box will not fit through your letter box therefore someone will need to be at your chosen shipping address to accept and sign for the package.

Can I get my eyewear delivered to a 'safe place'?


We do not recommend that you arrange a 'safe place' with your postal service or courier company. It is much safer to arrange a delivery for a day that you're definitely at your chosen shipping address [please remember our packages will not fit through your letter box and a signature is required for delivery].

If however you do request a 'safe place' delivery then this is at your own risk. Please ensure you have chosen a safe and secure location. In the instance of any loss, theft, or damage, you will not be covered by insurance or other recourse by Pretavoir. Any loss will be your responsibility and you may make a personal claim to your insurance service or selected delivery company.

 

Returns


If you decide you would like to return your order, please let us know as soon as possible after you receive them.
You are responsible for covering the cost of your return.

Once you receive your order, you have 14 days to advise us if you wish to return it and then a further 14 days from there get them to us. All returns must be received in excellent unworn condition, cleaned and unmarked, with all cases and associated paperwork.


Our returns address is:
Pretavoir, 153 Howard St, Glasgow, G1 4HF, United Kingdom.

When you return the order please include either the original order paperwork in the parcel or write a simple note with your name, contact details, order number and confirm the reason for return. That will make the processing of your return faster once we receive it.


You can use the Pretavoir box for the return - it is sturdy and will protect the glasses.

Please ensure that products are returned unworn and with all accessories supplied. We can only offer refunds for items that still have the tags attached.

Please make sure you send them with a tracked service and that you keep a note of the return tracking number for your own records. To check if we have received the return, you can check this tracking number on the relevant couriers website.

Once received, we normally process returns as quickly as possible but it can take up to 5 working days. We will email you directly to advise your return has been received and processed.


United Kingdom Returns
If you are based in the UK, we can offer a subsidised return through the Royal Mail for £3.50. To take advantage of this, simply email us asking for the subsidised return form and we will be able to email it to you.

International Returns
If you are based outside the UK, please send your parcel using a tracked service. Normally domestic mail companies offer the best rates but some couriers are also competitive so its best to check your options. Again please make sure you get a tracked service and retain the tracking number for your own records.

Returns Questions

How long do I have to return?


We accept returns within 14 days of receiving your items.
All we ask is that you email us so we know you're returning within 14 days of receiving your item.

Can I exchange my eyewear?


We do not offer exchanges.

If you're looking to try-on your frame before settling on your purchase, we ask that you order no more than 1-3 frames to try at home. You can then return the frames for a full refund [please ensure that products are returned unworn and with all accessories supplied].

After trying your frames, if you're looking to have optical lenses fitted, we can fit these to your chosen eyewear. We will then send your eyewear back to your address fully fitted with prescriptions lenses with any requested coatings. You will only be charged for the pair you have decided to keep, and we will refund your returned items.

Can I return prescription lenses?


For items with prescription lenses, we cannot refund the cost of lenses, as this is a customised item. If you are unsure if a frame is the correct size please consider ordering frame only and then return to have lenses fitted once you are sure that they fit you well.

I received free lenses but no longer want the frame, how will I be refunded?


For frames which include free lenses, we will refund the entire cost of the frame (i.e. the cost you paid) for the first return, subsequent returns will be refunded minus £20.

I received the incorrect item, what should I do?


All our stock is quality checked at the time of packing, our team will double check your eyewear against your invoice to ensure you're receiving the correct item. In the unlikely event that you receive an incorrect item, please send an email to hello@pretavoir.co.uk with your order number/name in the subject of the email and we will have someone contact you regarding this.

My item arrived but it is damaged, what should I do?


We always pack your eyewear in a durable cardboard box, wrap your glasses or sunglasses box in tissue paper before packing it into a sealed envelope. If your package arrives damaged, please take images of the box and frame immediately then email or team with your full name, email and order number.

If your order is not as described we can help you resolve it as quickly as possible. Our email address is hello@pretavoir.co.uk, our UK telephone number is 0141 552 5065 and our International number is 00 44 141 552 5065.