FAQ

GLASSES, PRESCRIPTIONS & LENSES

How do I order online with my prescription?

When you have chosen your frame, click the 'Buy Frame or Add Prescription' button.
Y
ou can then select 'Single Vision Lenses' for if you require glasses for reading or distance. 'Fashion Accessory' if you do not require prescription eyewear & 'Frame Only' if you would like to get your lenses fitted locally.

If you chose 'Single Vision Lenses' then you will have the option to upload your prescription which allows you to select or take a photo on a mobile phone, tablet, or select an image from your computer. Or if you would prefer, you can select 'Enter Manually' which will allow you to input the details for your OD + OS, we will also ask you to upload your prescription just so we can double check all the details in our lab. Your final option is to 'Email Later', this way you can
get in touch with our highly-trained customer service team via email. We'd recommend this method if you have any questions or special requests, our team can talk you through the ordering process.

You can find further information about ordering prescription glasses here.

How do I get a prescription?

Once you've had an eye examination at your local Optician/Optometrist, you should be handed your prescription by law. If your Optician does not give you your prescription as standard, you should ask for this.

You may already have a prescription from a previous sight test, and providing it is still valid you can use that (prescriptions are normally valid for two years from the date of the eye examination).

If you have any difficulty please contact us and we would be happy to assist you further.

How much will my glasses cost?

Once you have chosen the frame you would like, click 'add prescription lenses' then select your lens package from TruOptics, Essilor and ZEISS [which ranges from +£20.00 to +£800.00] and any additional coatings you may require such as anti-reflection, blue control and Drive. You can also add transitions if you wish to have your clear lenses turn brown or grey when you move into bright light.

You will then be quoted a price based on your prescription and package selection.

Please be aware, if you have a more complex prescription we may have to surface your lenses at an additional charge. A member of our qualified customer service team will be in touch once we have received and read your prescription to notify you of this cost [in most cases, this is approximately an additional £30 charge].

How do I measure my PD?


You can ask the optician or store where you last purchased glasses for your PD [pupil distance] measurement as they will have measured and noted on your records.

However, if you'd prefer not to ask then you can measure using a number of smart phone apps.
We recommend: 'EyeMeasure' [for Apple iPhone] or 'GlassesOn' [for Samsung/ Android Users].
Both of these apps take advantage of latest camera technology resulting in measurements as accurate as any in store/Optician measurement devices.

What size of glasses should I choose?

Glasses can come in all shapes and sizes and it can be a matter of personal choice what size of frame you go for.

You may notice that in the product pages of our site you have the option to choose multiple sizes, quite often 47mm, 50mm or 53mm. These numbers refer to the lens width - 47mm recommended for those looking for a smaller, more narrow frame, where as 53mm or above will provide you a much larger eyewear design.

The above graphic displays the four most common sizes that you will come across while browsing for frames. However, if you have a specific sizing question or request then please feel free to get in touch with our qualified team who will be able to assist.

If you currently wear glasses, you may find the size of your current frame imprinted in the inside arm. You will see values such as: 52 18 135, the first number lens diameter, the second is the bridge width and the last is frame length. We have them listed in the 'DETAILS' section on the right hand side of our product pages.

The first number in the above image refers to the lens width. As explained above, many of our brands design their frames in multiple sizes, quite often 47mm, 50mm or 53mm. This measurement is dictated by your eye size and is the horizontal width of the lens in millimeters. If you are measuring a current pair, then please ensure you measure the inside of the frame rather than the outside.

We often add the lens height to our product details, but this is less commonly featured on the inside leg of your frame, this is the vertical height of a lens and it is measured from the top to the bottom of the lens excluding the frame.

The second number on your glasses leg will tell you the bridge width. The bridge width is the gap above your nose and between the lenses, it is important this is comfortable for you to wear [not too tight where it may pinch your nose, and not too loose where it may fall off your face]. The second number in the example above informs us the bridge is 18mm.

The last number refers to the length of the side of your frame. Most commonly brands create their eyewear designs in usually 135mm, 140mm or 145mm. The side should be long enough to sit comfortably over your ears.

 

How do I know what lenses to choose?

We offer 4 lens options from standard to super-thin options.
The stronger your prescription the higher index package you should choose.

All of our lenses come with an anti-reflection and anti-scratch coating as standard.
Our lenses also come with a 24 month no quibble damage replacement promise - if you damage your lenses for any reason we will replace them. If you are unsure which lens to order please call our office and we will give you honest advice.

You can learn more about each of our brands, coatings and packages here.

Can I buy glasses without prescription lenses?

We understand that glasses can be the perfect fashion accessory so all you need to do is select 'Add Prescription Lenses', then 'Fashion Accessory'.

Note that if you choose 'Frame Only', you will receive a dummy demo lens which often includes the brand logo which can obscure your vision.

Do you sell varifocal lenses?


Yes, you can select 'Varifocal/Progressive' when you click 'Buy Frame or Add Prescription' on the product page.
Please be aware, we may get in touch with you before creating your custom lenses so we can discuss your varifocal requirements further.

Our varifocal lenses are only available to UK-based customers. You can find more information about Varifocal Lenses here.

 

Do you supply prescription glasses for children?

Supply of prescription glasses to those under 16 is not possible due to regulation set by The General Optical Council [39.11 Statutory Regulation]. This regulation states that the dispensing of prescription glasses by an unqualified person is not permitted by law to dispense to children under 16 and patients who are registered as severely visually impaired or visually impaired (blind or partially sighted).

However, you may purchase the 'frame only option' and have prescription lenses fitted in person by a registered optician in their practice. Sales of spectacles to those under sixteen or with serious visual impairment can only be made by, or under, the supervision of a registered practitioner.

Can I return prescription glasses ordered with free lenses?


If you choose a free lens option then your return refund will be reduced by a minimum £20 plus further deduction of any lens upgrades. Prescription eyewear is a custom item and will require further work and lens refitting before we can restock.

What is the maximum prescription that you dispense?


We will cater for single vision prescriptions in the range to +/- 8.00, however only where we can obtain accurate centration values for both monocular PD and heights. This range is reduced in the case of Varifocal Lenses where the maximum prescription is +/-6.00.

I have ordered prescription sunglasses. Will I get original plano sunglass lenses?

We do not normally supply original sunglass lenses if we are fitting prescription sunglass lenses to the frame. If you have a special request for the lenses to be supplied please request in advance as we are unable to supply after delivery.

Is there a charge to try glasses at home?


If your order(s) is for 3 or fewer items there is no restocking fee.
If you order 4 or more then any returned items are subject to 10% restocking and handling charge. We recommend that you limit your order to 3 items. Please note that it is not possible to make multiple orders to avoid this fee as multiple orders from same address will be combined and subject to this same charge.

I want to try on some glasses at home - how many can I order?

We ask that you order 1-3 frames to try at home. Please note that they must be paid for in full.

We will provide a full refund for any/all items returned. Please ensure that products are returned unworn and with all accessories supplied. We can only offer refunds for items that still have the tags attached.

Please note that orders for 4 or more items where all items are returned will be subject to a 10% restocking fee. If you order 8 items then you must keep and pay for 2 items ie 25% of original order total. We recommend that you consider ordering 3 or fewer. Please note that multiple orders where sum is greater than 4 will be subject to same condition i.e. if 2 orders are placed in same week with a total number of items greater than 4 then there will be a restocking fee applied if all items returned.

This measure in place to minimise the number of items being removed from our stock for home trial and therefore making unavailable for other customers to purchase.

RE-LENS

What is RE-LENS?


Re-Lens is our re- glazing service. We can take your current frames and add any lenses from our portfolio.

Re-lens is a great option if:

  • Your prescription has changed and you need new lenses for your existing glasses.
  • You damage, scratch or chip your current lenses and wish to replace them.
  • You would like to upgrade or change your current lenses with a different type lens or added coating.
  • You have purchased a new frame and require us to fit your lenses.

Not only are you saving money by choosing to re-lens, but there is also a positive environmental benefit to keeping your existing glasses.

Why consign your older glasses to a drawer when you can let us fit new lenses!
Let us prolong the life span of one of your favourite frames.

How much does it cost to have new lenses fitted to my old frame?


New lenses start from only £30 (plus postage).
You can see all available lens options and prices as you move through the order process. Please visit RE LENS for further information.

If you need any help with pricing please get in touch.

 

Do you RE-LENS all frame types?


Yes, we can fit new lenses to all types of glasses including rimless frames [this includes brands such as Lindberg and Silhouette].

We also fit lenses to brands such as ic! berlin, which not every optician can...
This is a highly-skilled process therefore there is a small additional charge for special frames to cover extra lab work.


My frame is quite old, is that a problem?


No, this not a problem. However, we do reserve the right to refuse an order if we consider there is chance that the frame may break during the re-lens process. If this is the case, we will refund your payment and return your frame to you free of charge.

What happens if my frame breaks during the re-lensing process?

 

All orders are accepted on the basis that the process is at your risk.
We will refuse & refund orders if we foresee breakages as a potential outcome.

However, if we accept your glasses to fit new lenses and they break during the process then we cannot accept responsibility. Our acceptance of your order, or notification that we consider the frame to be at high risk [susceptible to breakage] during process, does not make any damages our responsibility.


If a breakage does occur then we will try to arrange a replacement at cost price. However this may not always be possible.

 

Can you measure prescription from my old glasses?

 

Yes, we have accurate lens meters which can measure your prescription.
We can also measure where your varifocal [progressive] lenses are fitted within your frame should you wish for us to replicate in your new lenses.

 

How can I tell if my frame is suitable for RE-LENS?

 

We recommend that you take a close look at your glasses and consider if they are worthy of new lenses? In particular, please check plastic frames for presence of small cracks or white marks which may indicate that the material is likely to break when undergoing the relens process.


If you are unsure and require a second opinion, please feel free to send us some images of your frames [you must ensure your images are clear, sharp and well lit. Your images must capture any wear and tear on the frame].

 

Can you fit new nose pads to my glasses?

 

Yes we will replace nose pads with silicon pads. Please note, we will not be able to replace designer branded nose pads. If you send a frame with designer logo nose pads please let us know if you will be satisfied with non branded pads. If so, then we will replace your nose pads free of charge.

 

How can I order varifocal lenses?

 

Yes, you can order varifocal lenses in the same way as our single vision lenses.


However, we may require some extra information from you in order to accurately re-lens your varifocal glasses. Once you have placed your order, our advisor may call and ask for some photographs of you wearing your glasses. These photos will allow our team to accurately measure your eye position within the frame.


If you already have varifocal lenses in the frames you are sending for re-lensing then we can measure the optical centres when we receive your glasses at our lab.

 

How long does the process take?


This service can take between 4 to 10 working-days in total. Our advisor can give you a more appropriate estimate when they call to discuss your order.

Our standard free post label is sent with Tracked 48 hour post. Once your glasses are at our lab, it can take 2 working-days to process your new standard lenses. Varifocal lenses and lenses with special coatings can take up to 5 to 7 working-days to arrive with us at our lab.

If you do require an express service then do ask and we will do our best to get your glasses to us and back to you as soon as possible.

 

I have rimless glasses, do I need a special lens material?

 

Yes, rimless glasses require a slightly tougher material. We strongly recommend that you choose either a 1.6 or 1.67 index lens material. As the lens edge is exposed in your rimless frame, it is best to fit rimless glasses with a tougher lens material.

A standard 1.5 index lens is more brittle and susceptible to edge chipping. Also, as our lab will need to drill holes into the lens to fit your lenses, the 1.5 lens can be a little too soft allowing the holes to widen leading to the lenses loosening within frame.

 

Do you reglaze Lindberg frames?

 

Yes, we can re-lens all Lindberg glasses.

We send all Lindberg frames to a specialist lab who have extensive experience fitting lenses to Lindberg frames. This requires special equipment, and most of all a highly skilled technician.


If your optician is not used to fitting new lenses to Lindberg glasses then the quality and security of the lens fitting may be less than perfect. Therefore this specialist service with extra care and attention does necessitate a small added fee. Please contact us for a quote.

 

How can I send you my prescription?

 

You have multiple options to provide us with your prescription. You can upload a photo, enter your prescription manually into our online form or email us a photo of your prescription values. Alternatively, you can ask us to replicate the prescription currently in your glasses by sending your glasses to us.

 

How can I give you my pupil distance (PD) measurement?

 

You can provide your pupil distance in the prescription form on our website. There is an space for you to enter this alongside your prescription.

 


If you do not know your pupil distance, you can contact your optician and ask. Your PD value is something that all UK opticians note on your prescription. In most cases, your optician will give you this free of charge as it should already be on file [if you have previously ordered glasses from that specific store].

However, if you are unable to contact your optician or they do not have this information available, there are now smartphone apps which you can use. The app will take an incredibly accurate measurement of your PD in just a couple of minutes. For iPhone users we recommend ‘EyeMeasure’ and for Android users we recommend ‘GlassesOn’. Both these apps are free and only takes a couple of minutes to download and use.

If you are struggling to download or use either of the apps, or if you have any further questions about your pupil distance, please contact our team. We are more than happy to talk you through the measurement process and assist where we can.


Once you have your measurement, please share the figure with us via the online prescription form or by email.

AUTHENTICITY

Who are Pretavoir?


Established in 2009, Pretavoir is a family business based in Glasgow City. The company is owned and run by Sean McCauley a trained and experienced Optometrist with more than 30 years experience in the Optical business. All our glasses are fitted with lenses in our in house lab which is run by brother in the business Cathal McCauley who is a family member and has more than 20 years experience as an Optical Lab Technician. All our orders are processed and dispatched from our office in Glasgow.


As an authorised retailer, we work closely with the worlds largest eyewear suppliers to offer you the latest in designer luxury glasses and sunglasses.

You can find out more about each of our team members here.

Is Pretavoir an authorised retailer?


Yes, Pretavoir is supplied by all the major brands carried.

We only sell 100% authentic eyewear products.

We have accounts with Luxottica, Safilo, Marchon, Marcolin, Kering, Marcolin and Thélios. We do not purchase products from third parties and have complete security in the authenticity of our supply chain.

Please read some of our excellent reviews regarding both product quality and service on the reliable review site Trust Pilot.

Will my eyewear come with an authentication card?


Yes. In most cases, each official distributor will provide branded material such as case, lens sticker or authentication card which we will pack with your order.

How can I tell my eyewear is authentic?


We are supplied direct by the manufacturer and the sunglasses or glasses you receive will be purchased from the same source as those supplied to boutiques on Rodeo Drive - LA, Sloane St - London and to other Opticians worldwide.

Many premium items will have serial numbers printed on the frame and outer box. Brands such as Chanel have a serial number engraved right into the lens. Alongside these manufacturing & supply signifiers, our products are also supplied with official branded items such as drawstring bags, cases, cards and outer boxes. These anti-fraud measures allow you to verify the authenticity of your purchase.

WARRANTY

Does my eyewear come with a warranty?

All sunglasses and glasses frames are covered by an international 24-month warranty.

This covers faults caused by a manufacturing defect and does not cover normal wear and tear of accidental damage. Sunglasses and glasses lenses are covered against manufacturing defects however not against scratches.

Free Gifts and Warranty


Free Gifts such as Free Sunglasses, glasses, pouches and other item for which no payment is made do not have a warranty. The also have no value as store credit or other financial value.

Lens Warranty Upgrades

Each lens brand has an upgrade option which provides a no quibble replacement within 24 months. Therefore if your lens becomes scratched either through manufacturing defect or accidental damage then you can return and we replace under the warranty. This is limited to two replacements during the lifetime of warranty ie 24 months. The replacement lenses must be to same prescription as original order. It will be your responsibility and at your cost to return your eyewear to have lenses replaced, however we will cover the cost of shipping back to your address.

PAYMENTS & ORDERS

How can I pay?

You can pay by credit or debit card: we accept American Express, VISA, Maestro & Mastercard. Or you can by PayPal or Amazon Pay.

All payments are done on a secure page and we do not store your card details nor share your information with any third parties.

Can I cancel or amend an order?

Please note that once your order has been placed and paid we are unable to amend or cancel. We ask all customers to double check all details especially delivery address before order payment.

If once received you no longer wish to keep the item then you can return for a refund. Please note that prescription lenses are non refundable at any time.

How long will my order take to arrive?

If your order is received before 3 pm BST Monday to Friday we aim to dispatch on the same day.

Please allow an extra 4-6 working days for prescription lens orders [in some circumstances this may take longer, but a member of our team will be in touch to advise once your order has been processed].

If your item showed "Pre-order" or "Dispatches in 6-10 days" at the time of your purchase then you should add 6-10 working days before the expected dispatch date.


COVID-19 Update: Please be aware your order may take a little while longer right now due to the global pandemic. We are working as quickly and as carefully as we can to fulfil your order however some courier companies are experiencing short delays. To find out more please Read Our Notice Concerning COVID-19.

Can I track my order?

Yes, when we dispatch your order you will receive a tracking number. Please allow a few hours after email to check progress online.

Can you deliver to my work address?

Yes, we're happy to do this. Items are considered delivered to you once signed for at your business premises. There are no exceptions to this, otherwise, you should have a delivery sent to your home address.

Do you offer Duty-Free shopping?


All orders are shipped from our offices in Scotland. If you are based in the United Kingdom or Europe you should not be faced with any customs charges. A
ll of our prices are inclusive of duty for customers within UK & EU, and Duty Free for all other countries.

The price at checkout for UK & EU customers is the fully landed cost, however if you are based in Albania, Azerbaijan, Belarus, Gibraltar, Greece, Greenland, Iceland, Portugal, Slovenia, Faroe Islands or Montenegro you may still face additional fees. We recommend that you check your local import tax and duties so that you are aware if there will be anything further to pay upon delivery.

If you are in the United States we also cover your duties and taxes and you will have nothing further to pay.

If you are out with the UK, EU & US then you are responsible for any import duty/tax/custom charges that may be applied to an import. This is may be in addition to shipping charges. Please check local charges before placing an order. We are unable to refund extra charges that you may incur.

Do you price match?

We accept price match requests / challenges. We will take a look on a case by case basis. This is not a guaranteed price match.

Can I have my packaged delivered to a 'safe place'?


We do not recommend that you arrange a 'safe place' with your postal service or courier company. It is much safer to arrange a delivery for a day that you're definitely at your chosen shipping address [please remember our packages will not fit through your letter box and a signature is required for delivery].

If however you do request a 'safe place' delivery then this is at your own risk. Please ensure you have chosen a safe and secure location. In the instance of any loss, theft, or damage, you will not be covered by insurance or other recourse by Pretavoir. Any loss will be your responsibility and you may make a personal claim to your insurance service or selected delivery company.

Will you honour pricing errors?

There may be rare occasions where a product is incorrectly priced as the result of either a system or human error. There can also be checkout issues such as currency errors or incorrect voucher code behaviour. If you do checkout and pay for an item that has been underpriced for any reason, then we reserve the right to offer you the opportunity to pay the balance due or cancel the order and be refunded.

DISCOUNTS & SALES

Do you have any active discount codes?

We do not have any standard discount codes as all our prices are at maximum discount level. We recommend that you sign up for our Newsletter as occasionally we do issue promotional codes and VIP Sale Discounts.

Do you partake in Black Friday?

As Pretavoir is already a discounted retailer and our prices are already very competitive, we will not have large blanket reductions off our entire ranges on Black Friday. However, there will be some specific reductions that will be advertised on the days they become live. We work closely with our suppliers in order to offer you the best deals however we cannot provide advanced notice of the Black Friday offers.

Free gift availabilty & errors

If you have not received your free promotional gift please get in touch with our customer care team.
We will offer you an alternative if your purchase has qualified for the free gift.

If you have received an incorrect free gift it may not be possible to replace with the model you did order. In this case you will be required to choose an alternative from what is available at time of you notifying us.

However, please note that the free gift is a while stocks last offer and has no monetary value therefore no refund or discount is possible. We may not always be able to offer you the item which you chose at time of checkout.

RETURNS

Can I return prescription glasses?


Yes, we do accept prescription eyewear returns. However, as all items they must be unworn and with all packaging intact. If your glasses came with a tag attached, please ensure this is left on the frame.

Please note that we do not refund the cost of prescription lenses once the lenses have been ordered as they are a custom-made item. If you choose a free lens option then your return refund will be reduced by a minimum £20 plus further deduction of any lens upgrades. Prescription eyewear is a custom item and will require further work and lens refitting before we can restock.

Do you do free returns?

 

If you purchase with PayPal, then decide to return your item - you can claim back the value of your return shipping up to the value of £15. This is available worldwide when you pay with PayPal.

All you have to do is follow this link: https://www.paypal.com/uk/webapps/mpp/refunded-returns

Please read the terms & conditions in full before accepting. Then, simply follow our regular return process, make sure to keep a copy of the return shipping receipt [you can ask for this when shipping your item], then submit a shipping refund request in PayPal [from your own personal PayPal account]. PayPal will ask you to submit a shipping return request form with proof of the return within 30 days of sending your eyewear back to us. PayPal will then approve your request and refund up to the value of £15 within 10 business days.

 

Can I return prescription glasses ordered with free lenses?


If you choose a free lens option then your return refund will be reduced by a minimum £20 plus further deduction of any lens upgrades. Prescription eyewear is a custom item and will require further work and lens refitting before we can restock.

Can I get a refund on the cost of prescription lenses?


No, you cannot get a refund on the cost of your lenses as prescription glasses or sunglasses are a customised item. If you wish to return these then we will refund the full cost of the frame however we will not refund the cost of the prescription lenses.

If you are not sure of what prescription eyewear you want to buy or if a different frame will fit your current lenses then we suggest that you purchase frame only first to try. Then return the frame to have lenses custom made for that model once you are certain of your purchase.

I want to try on some glasses at home - how many can I order?


We ask that you order 1-3 frames to try at home. Please note that they must be paid for in full.

We will provide a full refund for any/all items returned. Please ensure that products are returned unworn and with all accessories supplied. We can only offer refunds for items that still have the tags attached.

Please note that orders for 4 or more items where all items are returned will be subject to a 10% restocking fee. If you order 8 items then you must keep and pay for 2 items ie 25% of original order total. We recommend that you consider ordering 3 or fewer. Please note that multiple orders where sum is greater than 4 will be subject to same condition i.e. if 2 orders are placed in same week with a total number of items greater than 4 then there will be a restocking fee applied if all items returned.

This measure in place to minimise the number of items being removed from our stock for home trial and therefore making unavailable for other customers to purchase.

Is there a charge to try glasses at home?

We ask that you order 1-3 frames to try at home. Please note that they must be paid for in full.

We will provide a full refund for any/all items returned. Please ensure that products are returned unworn and with all accessories supplied. We can only offer refunds for items that still have the tags attached.

Please note that orders for 4 or more items where all items are returned will be subject to a 10% restocking fee. If you order 8 items then you must keep and pay for 2 items ie 25% of original order total. We recommend that you consider ordering 3 or fewer. Please note that multiple orders where sum is greater than 4 will be subject to same condition i.e. if 2 orders are placed in same week with a total number of items greater than 4 then there will be a restocking fee applied if all items returned.

This measure in place to minimise the number of items being removed from our stock for home trial and therefore making unavailable for other customers to purchase.

How do I return an item?


If you would like to arrange a return, please contact us by phone or email with your full name, order number and reason for return. We will provide you with the relevant return information required.

Please ensure that products are returned unworn and with all accessories supplied. We can only offer refunds for items that still have the tags attached. For further information please visit our returns page.

I received the incorrect item, what should I do?


All our stock is quality checked at the time of packing, our team will double check your eyewear against your invoice to ensure you're receiving the correct item. In the unlikely event that you receive an incorrect item, please send an email to hello@pretavoir.co.uk with your order number/name in the subject of the email and we will have someone contact you regarding this.

My item arrived but it is damaged, what do I do?

We always pack your eyewear in a durable cardboard box, wrap your glasses or sunglasses box in tissue paper before packing it into a sealed envelope. If your package arrives damaged, please take images of the box and frame immediately then email or team with your full name, email and order number.

If your order is not as described we can help you resolve it as quickly as possible.
Our email address is hello@pretavoir.co.uk, our UK telephone number is 0141 552 5065 and our International number is 00 44 141 552 5065. You must make contact within 48 hours of receiving item.

How long does a refund take?


When we receive your return, we will inspect, and if item is unworn and with security tag still intact we will process refund within 48 hours of arrival.

You should ensure that your return is posted with a tracked service so that you can check on delivery progress yourself.

If you paid with Paypal or Amazon, then the refund will go back to your account right away. If you paid using a Credit or Debit Card then you should expect to see the refund in your online account within 48 - 72 hours. Please wait 5 days after arrival here before calling or emailing to check on progress as it will often take 5-7 days to complete.

Do you offer extended Christmas returns?

 

Yes. We extendd our return period for the festive season.
We will share our extended Christmas return dates in November 2022 which will allow you to shop for Christmas gifts and return at the start of January 2023 if the item is not suitable for a full refund.

Our normal return terms and conditions still apply. Please contact us as soon as you can regarding your return and ensure all tags, paperwork and packaging are included in your return. The frame must be unworn and in perfect condition.

If you are considering buying someone prescription eyewear for their Christmas, we recommend you purchase our 'frame only' option or opt to 'email your prescription later'. Once the receiver of the gift has tried the eyewear, and is happy with your choice, you can arrange with our team to have prescription lenses fitted. Otherwise you may not receive a full refund when returning glasses fitted with prescription lenses [as these are a customised item].

 

Let us know if your question has not been answered in any of the above sections. Our team are always on stand-by to help!

You can contact us by emailing hello@pretavoir.co.uk, calling on 0800 954 5689 (UK Freephone) or +44 0141 552 5065 (from outside of the UK). Our talk to us using our Live Chat, our team are available 24/7 - just click here or the small black circle to the left of your screen. Please start your correspondance with your full name, contact details and order number.