If your order is received before 3pm BST [Monday to Friday], we aim to dispatch on the same day.
If your item showed 'pre-order' or '6-10 days' then please add an additional 6-10 working days to the expected dispatch date.
Illinois residents have rights with respect to biometric information we collect. To better assist you, please provide the following information.
If we're unable to automatically offer you a price for delivery, please get in touch and we'll confirm delivery options available to you directly.
We offer a variety of shipping options to ensure your eyewear reaches you reliably and efficiently.
We partner with trusted couriers like Royal Mail, DHL, FedEx, and Starlinks Global to cater to your shipping needs.
It's important to note that the availability of these couriers and the estimated delivery times can vary depending on your location. To provide you with the best service possible, we tailor our shipping options to meet the specific requirements of each destination.
Due to these variations, we recommend that you check the available shipping services, estimated delivery times, and associated prices during the checkout process.
If you have a particular deadline or need your glasses by a specific date, we encourage you to get in touch with our customer support team. They will be happy to assist you in finding the most suitable shipping option to meet your requirements. Your satisfaction is our priority, and we'll do our best to ensure your eyewear arrives when you need it.
Yes, we offer international shipping to a wide range of destinations.
For our international customers, we provide the option to choose from reputable carriers such as FedEx, DHL, and Starlinks. The availability of these carriers depends on your location and the specific shipping services they offer in your area. When placing your order, you will have the opportunity to select the shipping option that best suits your shipping needs, ensuring that your eyewear is delivered to your international location securely and efficiently.
The estimated delivery time for standard shipping can vary depending on your location and the specific shipping service you choose.
Our delivery times typically range from next-day delivery to a maximum of 14 working days.
To get precise delivery timeframes and details for your order, we recommend that you review all the available shipping options during the checkout process. This way, you can select the shipping service that best aligns with your needs and expectations. Please note that factors like your location and the shipping carrier chosen will influence the delivery time. We want to ensure that you have all the information needed to make the right decision for your eyewear delivery.
Delays can occur but we will assist you in communicating with your chosen courier service & tracking information in order to get your eyewear to you safely & securely.
Expedited shipping is a service we offer; however, it may not be available in all locations. If you are interested in expedited shipping, we recommend that you contact us at firstname.lastname@example.org. Our team will do everything we can to assist you in finding the best and fastest shipping option possible, tailored to your specific location and needs. Your satisfaction is our priority, and we're here to help make your eyewear shopping experience as smooth as possible.
Yes. Once your order has been collected by our courier, we will email you a tracking number.
We recommend that you check your email regularly for updates and use the provided tracking number to monitor the progress of your order. This will allow you to stay informed about the status and location of your eyewear during the shipping process.
Sometimes, we do offer free shipping and exclusive shipping promotions to our valued customers. To stay updated on these special offers and promotions, we encourage you to sign up for our mailing list. By subscribing, you'll receive the latest information on shipping deals, discounts, and other exciting offers, ensuring you get the most out of your eyewear shopping experience. Keep an eye on your inbox for our latest updates!
All orders are shipped from our offices in Scotland. If you are based in the United Kingdom or Europe you should not be faced with any customs charges. All of our prices are inclusive of duty for customers within UK & EU, and Duty Free for all other countries.
The price at checkout for UK & EU customers is the fully landed cost, however if you are based in Albania, Azerbaijan, Belarus, Gibraltar, Greece, Greenland, Iceland, Portugal, Slovenia, Faroe Islands, Montenegro or Turkey you may still face additional fees. We recommend that you check your local import tax and duties so that you are aware if there will be anything further to pay upon delivery.
If you are in the United States we also cover your duties and taxes and you will have nothing further to pay.
If you are out with the UK, EU & US then you are responsible for any import duty/tax/custom charges that may be applied to an import. This is may be in addition to shipping charges. Please check local charges before placing an order. We are unable to refund extra charges that you may incur.
Yes. Everything that we send will require a signature upon delivery. Please bare this in mind when ordering your eyewear.
The delivery box will not fit through your letter box therefore someone will need to be at your chosen shipping address to accept and sign for the package.
We do not recommend that you arrange a 'safe place' with your postal service or courier company. It is much safer to arrange a delivery for a day that you're definitely at your chosen shipping address [please remember our packages will not fit through your letter box and a signature is required for delivery].
If however you do request a 'safe place' delivery then this is at your own risk. Please ensure you have chosen a safe and secure location. In the instance of any loss, theft, or damage, you will not be covered by insurance or other recourse by Pretavoir. Any loss will be your responsibility and you may make a personal claim to your insurance service or selected delivery company.
No, we do not ship to P.O. boxes or APO/FPO addresses. We recommend providing a physical shipping address for the delivery of your eyewear to ensure a smooth and secure shipment. If you have any concerns or special circumstances, please don't hesitate to contact our customer support team, and they will assist you in finding a suitable solution.
In the unfortunate event that your package is lost or damaged during shipping, we take such matters seriously. We will work closely with the courier service to initiate an investigation and resolve the issue. Your satisfaction is of utmost importance to us, and we will do our best to ensure that you receive your eyewear in the best possible condition. Please reach out to our customer support team if you encounter any problems with your order, and we will assist you in resolving the issue promptly.
We understand that sometimes situations may require you to change your shipping address after an order has been placed. However, please note that we process orders very quickly, with a goal to ship all orders placed before 3 PM on the same day.
To change your shipping address, we recommend that you contact us as soon as possible after placing your order. For the fastest response and the best chance of addressing the change in time, please reach out to us by phone or through our live chat feature. While we'll make every effort to assist you, please understand that in some cases, it may not be possible to stop an order from leaving our premises if we do not have sufficient time to rectify your error. Your understanding and prompt communication will greatly help us in ensuring a smooth shopping experience for you.
No, we do not offer shipping insurance or specific protection options as a standard part of our shipping services.
However, if shipping insurance or added protection is something that concerns you or is important for your order, we encourage you to get in touch with our customer support team. They can discuss any additional options or specific concerns you may have regarding the security of your shipment and help you make the necessary arrangements to provide peace of mind. Your satisfaction and the safety of your eyewear are our priorities.
If your order hasn't arrived within the expected timeframe, we recommend the following steps:
Check Your Tracking: First, please check your tracking information regularly. Tracking details will provide you with the most up-to-date information on the status and location of your order.
Allow for Some Leeway: Keep in mind that occasional delays can occur during shipping, especially in rare circumstances such as inclement weather or unexpected issues with the courier.
Contact the Courier: In the event of the first instance of a delay or if you have specific concerns, we recommend reaching out to the courier directly. They will have more detailed information about the exact situation of your order, as we have passed it on to them.
Contact Us: If you encounter any communication issues, or if you require additional information or assistance, please don't hesitate to get in touch with us. You can email us at email@example.com or reach out to us through live chat. To assist you effectively, please provide your name, email address, order number, and tracking information. We are here to help and ensure your eyewear reaches you as smoothly as possible.
For straightforward processing, we would recommend placing two separate orders if you need to ship items to different addresses. However, if this is not possible, we understand that there may be circumstances where shipping to different addresses within a single order is necessary.
In such cases, we recommend that you contact our team ahead of placing the order or at the same time as placing the order. This will allow us adequate time to split out the order into two separate shipments, each with its own designated shipping address. Our goal is to accommodate your needs as effectively as possible, and your proactive communication will help us streamline this process.