At Pretavoir, we are constantly striving to improve your shopping experience, and we’re excited to announce a significant update to our returns policy.
We now offer a no quibble refund for both the frame and lenses when you purchase a complete pair of glasses. This means if you’re not completely satisfied with your glasses, you can return them within 14 days for a full refund, frame and lenses - satisfaction guaranteed
Risk Free : You can now order frame with lenses without worry.
We believe this change reflects our commitment to your satisfaction and trust.
You can now shop confidently, knowing that Pretavoir has you covered.
Pretavoir No Quibble Return Policy – Terms and Conditions
1. Eligibility for Returns:
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- This policy applies to purchases of complete pairs of glasses (frames with prescription or non-prescription lenses).
- You must inform us of your decision within 14 days of receiving the glasses or sunglasses
- Items must be returned in their original condition, including any packaging, cases, cleaning cloths, and accessories.
- Eligible for one pair of glasses per order per month,
- The ‘No-Return if Removed’ nose tag must be intact to return
- Any visible wear or damage to the frame or lenses may result in the return being rejected.
2. Process for Returning Items:
- To initiate a return, please contact our customer service team on hello@pretavoir.co.uk, call our office or visit our Returns page. If you fail to contact us to request a return we will be unable to refund lenses.
- Ensure the item is securely packaged to avoid damage in transit.
- Return Shipping is at your cost.
3. Refund Details:
- If your return is accepted, a full refund will be issued for the amount paid for both the frame and the lenses.
- Refunds will be processed within 7 days after we receive and inspect the returned item.
- Refunds will be issued via the original method of payment.
- Shipping fees are non-refundable unless the item was faulty or incorrectly supplied. The final decision on whether an item is faulty is that of Pretavoir not a third party.
4. Exclusions:
- This frame and lens refund is applicable to only pair of glasses per order. Therefore if you order three and wish to return all, only one pair will be eligible for refund. The other pair(s) will have frame refunded however not cost of lenses.
- This offer does not apply to Re-Lens where you provide your own frame to have new lenses fitted. It applies to a complete purchase of frame and lenses.
- This policy does not apply to items that have been damaged due to improper use, storage, or accidental damage caused by the customer.
- The ‘No-Return if Removed’ tag must be in place
- A customer will not be eligible for another complete refund within 30 days of receiving a refund. This system is not to be used as a try at home with lenses option.
- Smart Glasses including Even Realities G1 are excluded
5. Exchanges:
- It will not be possible to exchange complete pair of glasses for an alternative complete pair as there is a 30 day period required before you can repurchase with an option of full refund on the order.
6. Faulty or Incorrect Items:
- In the event that you receive a faulty or incorrect item, please contact us immediatelly. We will provide a free return and offer a full refund or exchange as per your preference.
Other Conditions:
- Pretavoir reserves the right to amend this policy at any time. Changes will not affect returns made for purchases prior to any amendments.
- By making a purchase from Pretavoir, you agree to these terms and conditions.
- This option is available only to orders placed after 2pm 24th October 2024
