We have extended our return period for the festive season!

If you order between now and Christmas, you have up until January 15th 2024 to return your eyewear.

We suggest you open your order from us when it first arrives, inspect the frame and ensure it is suitable for gifting. In the unlikely event there are any issues with your eyewear then please get in touch with us as soon as possible so we can help rectify the issue.


If you are considering buying someone prescription eyewear for their Christmas, we recommend you purchase our 'frame only' option or opt to 'email your prescription later'. Once the receiver of the gift has tried the eyewear, and is happy with your choice, you can arrange with our team to have prescription lenses fitted. Otherwise you may not receive a full refund when returning glasses fitted with prescription lenses [as these are a customised item].


Royal Mail 2nd Class & 2nd Class Signed For

Royal Mail 1st Class & 1st Class Signed For

Royal Mail Special Delivery Guarenteed*

Monday 18th of December 2023

Wednesday 20th of December 2023

Thursday 21st of December 2023

Royal Mail 2nd Class & 2nd Class Signed For

Monday 18th of December 2023

Royal Mail 1st Class & 1st Class Signed For

Wednesday 20th of December 2023

Royal Mail Special Delivery Guarenteed*

Thursday 21st of December 2023


United Kingdom

Thursday 21st of December 2023

United Kingdom

Thursday 21st of December 2023

We strongly recommend you allow plenty of time for your eyewear to arrive. The dates above are estimated by each of the courier companies we work with and can be subject to change due to reduced air and freight capacities, high volumes, brexit and winter weather conditions. Many factors can impact the transportation and local deliveries across the globe so please order well in advance in order to avoid any disappointment.

Please note that if you choose a 'pre-order' item this will add time to the estimated shipping dates. Similarly, if you are adding prescription lenses this will add between 2 and 10 working days to your order. Please contact our customer service team if you have any questions regarding delivery windows.

If your location is not featured in our last shipping estimation dates above, please feel free to reach out to our customer service team who can provide you with further information.



What are the recommended order-by dates to ensure delivery before Christmas?


We understand how important it is to receive your eyewear in time for Christmas. While we provide order-by dates in collaboration with our courier partners, we strongly recommend that you place your order as early as possible.

The dates mentioned on our website represent the very last date our courier partners have provided for guaranteed Christmas delivery. However, to ensure your order's timely arrival, we advise ordering before this date.

If you plan to add prescription lenses to your eyewear, we encourage you to order well in advance, ideally at least a couple of weeks before the mentioned deadline. The holiday season is a busy time for us, and we're dedicated to making sure your order arrives ahead of Christmas. Ordering earlier helps us accommodate the increased demand and ensures that your eyewear is ready for the festive season.

We appreciate your understanding and cooperation as we work to provide you with the best service during this busy time of the year.

How can I track the status of my holiday orders to make sure they're on schedule?

When you place an order with us, a tracking number will be provided as soon as your eyewear leaves our offices.

To track the status of your holiday orders and ensure they are on schedule, we recommend using the provided tracking number on the courier's online tracking tools.

These tools will provide you with real-time information about the whereabouts of your package and the estimated delivery date. Monitoring the tracking information is a great way to stay updated on the progress of your order and make sure it's on track to arrive in time for the holidays.

If you have any further questions or need assistance with tracking your order, our customer support team is here to help.

Are there any shipping options available for last-minute Christmas gifts?


The dates provided on our website represent the last-minute shipping options available to ensure Christmas delivery. We strongly recommend that you try to place your order and have it processed before these dates to guarantee on-time delivery.

However, we understand that sometimes unforeseen circumstances may arise, and you might be stuck with last-minute shipping needs. If you find yourself in such a situation, we encourage you to reach out to our team. Our dedicated customer support team will do their best to find a solution with our courier services to help you get your last-minute Christmas gifts delivered on time. Your satisfaction is important to us, and we're here to assist you in any way we can.

What happens if my order is delayed or doesn't arrive in time for Christmas?


Our team is committed to providing efficient service, and we aim to dispatch orders placed before 3 PM UK Time on the same day.
However, please note that the delivery time for prescription lens services can vary depending on your specific prescription needs and lab capacity, typically taking between an additional 2 to 7 working days.

In the rare event that your order is delayed and doesn't arrive in time for Christmas, we will work closely with our courier partners to investigate the reasons for the delay. It's important to understand that during the winter months, weather conditions can occasionally affect delivery services, and the holiday season often leads to increased demand for courier services, which can strain their capacity.

We kindly request that you work with us by ordering well in advance when possible. This allows us to better accommodate your needs and ensures a smoother delivery process. While we make every effort to meet your expectations, factors beyond our control can impact delivery times during the festive season.

Your understanding and cooperation are greatly appreciated.

Is there a cutoff time for placing orders on Christmas Eve for same-day delivery?


We regret to inform you that we do not offer a same-day delivery service for orders placed on Christmas Eve. However, we do have an alternative solution for last-minute gifts.

We offer electronic gift cards that can be emailed directly to your chosen recipient's email address: you can purchase here

This may be the perfect option for a thoughtful last-minute gift, allowing your loved ones to choose their preferred eyewear or accessories at their convenience.
Gift cards are a convenient and quick way to spread holiday cheer, even if you're pressed for time on Christmas Eve.


Are there any special delivery promotions or discounts for holiday orders?


While we don't have specific delivery promotions or discounts for holiday orders mentioned at the moment, we do recommend that you sign up for our newsletter to stay updated on any offers or promotions that may run during the festive period.

Our newsletter is the best way to ensure you're among the first to hear about any special deals or discounts that become available.


Can I request gift wrapping or personalized messages with my Christmas orders?


We do not offer gift wrapping or personalized messages with our orders.

However, we take care in packaging your order. Each order is wrapped in black tissue paper and packed securely in a cardboard box, with the invoice placed inside a luxe-black envelope. This packaging is designed to be elegant and presentable, making it perfect for rewrapping if you wish to add your own card or personal touch easily. We believe this packaging ensures that your order arrives in a safe and stylish manner, ready for you to add that special touch for your loved ones.


How can I contact customer support if I have questions or issues with my holiday delivery?


We are here to assist you with any questions or issues related to your holiday delivery.

You can reach our customer support team through all our normal contact points, including phone, email, and live chat.

Our dedicated team is available from Monday to Friday, 9 AM to 5:30 PM UK time. Please note that we are only closed on Christmas Day and Boxing Day, and we are ready to help you with any inquiries or concerns you may have during our regular business hours.


Can I still order prescription eyeglasses or contact lenses in time for Christmas, and what's the last date to do so?

Yes, you can still order prescription eyeglasses or contact lenses in time for Christmas.

However, to ensure a speedy delivery ahead of the holiday, we recommend ordering as soon as possible. If you're unable to place your order right away, we advise allowing at least 7-10 days before the delivery cutoff date mentioned on our website to process your prescription order. This additional time helps us ensure that your order is processed and delivered in time for Christmas.

If you have any concerns or specific questions about your order, please don't hesitate to contact our team, and we'll be happy to assist you.

Do you offer gift cards or certificates for eyewear as a Christmas gift, and can they be delivered electronically?

Yes, we offer gift cards or certificates for eyewear as a thoughtful Christmas gift.

These can be purchased on our website through the following link here.

What's even more convenient is that our gift cards can be delivered electronically, making it easy to send a thoughtful gift to your loved ones for the holidays.

What is your return policy for eyeglasses or contact lenses ordered as Christmas gifts, and how does it work during the festive period?


Our return policy remains the same during the festive period. All returns must be received in excellent, unworn condition, cleaned, and unmarked, with all cases, tags, and associated paperwork included. It's important not to remove the tag attached to your sunglass frame until you are certain you wish to keep the model, as removing the tag will make your return ineligible. We kindly request that you repack the eyewear you're returning carefully inside the case and box, just as you received it.

We understand that gift-giving during the holiday season may require a more extended return period. To accommodate this, we have extended our return period to January 15th, 2024, rather than our usual 28-day return policy.

For more detailed information on our return policy, you can visit the following link here.

Can the person I am gifting to, return their eyewear if they do not like the model?


Yes, the person you are gifting to can return the eyewear if they do not like the model.

To initiate the return, they should contact us by email and provide the order number, preferably along with the email address the order was placed with (all of this information can be found on the invoice included with the gift).
For refunds, the amount will be credited back to the original payment method used for the purchase. However, if the recipient of the gift prefers, we can arrange a refund in the form of store credit or a gift card so they can choose something else on the site.


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