When you place an order with us, a tracking number will be provided as soon as your eyewear leaves our offices.

To track the status of your holiday orders and ensure they are on schedule, we recommend using the provided tracking number on the courier's online tracking tools.

These tools will provide you with real-time information about the whereabouts of your package and the estimated delivery date. Monitoring the tracking information is a great way to stay updated on the progress of your order and make sure it's on track to arrive in time for the holidays.

If you have any further questions or need assistance with tracking your order, our customer support team is here to help.

The dates provided on our website represent the last-minute shipping options available to ensure Christmas delivery. We strongly recommend that you try to place your order and have it processed before these dates to guarantee on-time delivery.

However, we understand that sometimes unforeseen circumstances may arise, and you might be stuck with last-minute shipping needs. If you find yourself in such a situation, we encourage you to reach out to our team. Our dedicated customer support team will do their best to find a solution with our courier services to help you get your last-minute Christmas gifts delivered on time. Your satisfaction is important to us, and we're here to assist you in any way we can.

Our team is committed to providing efficient service, and we aim to dispatch orders placed before 3 PM UK Time on the same day.
However, please note that the delivery time for prescription lens services can vary depending on your specific prescription needs and lab capacity, typically taking between an additional 2 to 7 working days.

In the rare event that your order is delayed and doesn't arrive in time for Christmas, we will work closely with our courier partners to investigate the reasons for the delay. It's important to understand that during the winter months, weather conditions can occasionally affect delivery services, and the holiday season often leads to increased demand for courier services, which can strain their capacity.

We kindly request that you work with us by ordering well in advance when possible. This allows us to better accommodate your needs and ensures a smoother delivery process. While we make every effort to meet your expectations, factors beyond our control can impact delivery times during the festive season.

Your understanding and cooperation are greatly appreciated.
 

We regret to inform you that we do not offer a same-day delivery service for orders placed on Christmas Eve. However, we do have an alternative solution for last-minute gifts.

We offer electronic gift cards that can be emailed directly to your chosen recipient's email address: you can purchase here

This may be the perfect option for a thoughtful last-minute gift, allowing your loved ones to choose their preferred eyewear or accessories at their convenience.
Gift cards are a convenient and quick way to spread holiday cheer, even if you're pressed for time on Christmas Eve.

While we don't have specific delivery promotions or discounts for holiday orders mentioned at the moment, we do recommend that you sign up for our newsletter to stay updated on any offers or promotions that may run during the festive period.

Our newsletter is the best way to ensure you're among the first to hear about any special deals or discounts that become available.

We do not offer gift wrapping or personalized messages with our orders.

However, we take care in packaging your order. Each order is wrapped in black tissue paper and packed securely in a cardboard box, with the invoice placed inside a luxe-black envelope. This packaging is designed to be elegant and presentable, making it perfect for rewrapping if you wish to add your own card or personal touch easily. We believe this packaging ensures that your order arrives in a safe and stylish manner, ready for you to add that special touch for your loved ones.

We are here to assist you with any questions or issues related to your holiday delivery.

You can reach our customer support team through all our normal contact points, including phone, email, and live chat.

Our dedicated team is available from Monday to Friday, 9 AM to 5:30 PM UK time. Please note that we are only closed on Christmas Day and Boxing Day, and we are ready to help you with any inquiries or concerns you may have during our regular business hours.

Yes, you can still order prescription eyeglasses or contact lenses in time for Christmas.

However, to ensure a speedy delivery ahead of the holiday, we recommend ordering as soon as possible. If you're unable to place your order right away, we advise allowing at least 7-10 days before the delivery cutoff date mentioned on our website to process your prescription order. This additional time helps us ensure that your order is processed and delivered in time for Christmas.

If you have any concerns or specific questions about your order, please don't hesitate to contact our team, and we'll be happy to assist you.

Yes, we offer gift cards or certificates for eyewear as a thoughtful Christmas gift.

These can be purchased on our website through the following link here.

What's even more convenient is that our gift cards can be delivered electronically, making it easy to send a thoughtful gift to your loved ones for the holidays.

Our return policy remains the same during the festive period. All returns must be received in excellent, unworn condition, cleaned, and unmarked, with all cases, tags, and associated paperwork included. It's important not to remove the tag attached to your sunglass frame until you are certain you wish to keep the model, as removing the tag will make your return ineligible. We kindly request that you repack the eyewear you're returning carefully inside the case and box, just as you received it.

We understand that gift-giving during the holiday season may require a more extended return period. To accommodate this, we have extended our return period to January 15th, 2024, rather than our usual 28-day return policy.

For more detailed information on our return policy, you can visit the following link here.

Yes, the person you are gifting to can return the eyewear if they do not like the model.

To initiate the return, they should contact us by email and provide the order number, preferably along with the email address the order was placed with (all of this information can be found on the invoice included with the gift). For refunds, the amount will be credited back to the original payment method used for the purchase. However, if the recipient of the gift prefers, we can arrange a refund in the form of store credit or a gift card so they can choose something else on the site.